Better Days Counselling does not offer direct billing to insurance providers at this time. Clients are required to pay for services upfront. A professional receipt will be issued immediately upon payment, which you can submit to your insurance provider for reimbursement.

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Most insurance companies cover around 80% of counselling services. For example, if your plan covers 80% of a $160 session, your insurance will reimburse $128, leaving your out-of-pocket cost at only $32.

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The majority of insurance plans cover counselling with a Registered Social Worker (RSW) and/or a Canadian Certified Counsellor (CCC).

First Nations and Inuit are covered by insurance through the NIHB​

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Since every insurance company offers several different policies with different coverage for different services, the easiest way for you to find out if you’re covered to see our therapist is to

• Check under the extended health section of your insurance company’s website for coverage for counselling/therapy with an RSW or CCC

• Call your insurance company and ask if you are covered for counselling/therapy with an RSW or CCC

• Check under the extended health section of your benefits booklet for coverage to see an RSW or CCC

• Ask an HR representative to check if your benefits cover you to see an RSW or CCC

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The counsellor, Joy Choi, is affiliated with the following professional associations and is recognized by the majority of insurance providers.​

• Alberta College of Social Workers - Registered Social Worker #19040

• Ontario College of Social Workers and Social Service Workers - Registered Social Worker #862737

• Saskatchewan Association of Social Worker - Registered Social Worker #7284

• Canadian Counselling and Psychotherapy Association - Canadian Certified Counsellor #11241596

• Canadian Association for Couple and Family Therapy - CACFT Associate Member #20171610

• Non-Insured Health Benefits (NIHB) for First Nations and Inuit – Provider #MH0816123​

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e-Transfer is our preferred method of payment to help keep administrative costs low (to: choi.joy@outlook.com).

While we also accept Apple Pay, Google Pay, debit, and credit cards, we kindly encourage the use of e-Transfer whenever possible to support our practice's operations.